about the qualities we look for in our people about the qualities we look for in our people

Who we’re looking for

Are you a registered healthcare professional with drive and ambition, looking for incredible opportunity, prospects and rewards? If that sounds like you, keep reading: we want to talk with you about the Personal Independence Payment and a career with us. We’re looking for healthcare professionals with the right mix of qualifications, experience and abilities.

You will:

  • Be a fully qualified healthcare professional – we currently recruit nurses, occupational therapists, paramedics and physiotherapists
  • Have a minimum of two years’ post-qualification experience – and hold full registration with HCPC or NMC
  • Be experienced in a customer-facing assessment role
  • Have sound written communication skills and report-writing experience
  • Be able to manage conversations and ask questions effectively
  • Be confident working with computers
  • Hold a full UK driving licence with access to your own vehicle
  • You may have some community experience, but this isn’t essential

As one of our Disability Assessors, you’ll receive the training and ongoing support you need to excel in the role. So, if you meet the above requirements, let’s talk about a challenging, rewarding career in disability assessment.

Let's talk... about real experiences as a Disability Assessor

Profile: Drew Meaklim


"I began my Professional Career as an Occupational Therapist (OT) studying at the University of Ulster in Northern Ireland. Prior to my move to PIP I spent three years post-graduation working in a variety of teams largely based within the community. The majority of my time was spent arranging packages of care, facilitating discharges from various rehab settings and promoting independence within activities of daily living for individuals post or during episodes of illness. After 3 years I felt I was ready to embark on a new challenge and seek out a new opportunity, as unfortunately I found there were little, if any development opportunities within the NHS- this is when I decided to make the big move and join the ever expanding team at Capita PIP.

PIP for me was the new challenge I had been searching for- it required me to call upon past experiences and my clinical knowledge but learn how to apply it in an entirely new way. Initially I remember feeling terrified, if not regretful regarding my decision to hand in my notice and leave the NHS but I was soon put at ease upon my arrival to training. The enthusiastic trainers welcomed us in and did their utmost to prepare us for life as a disability assessor by using an engaging training programme as well as an exciting variety of resources and learning materials. This attitude of helpfulness and sharing of knowledge demonstrated by the trainers is something that all employees at Capita PIP adopt and implement within their working roles.

Life as a Disability Assessor definitely takes a period of adjustment, hard work and a bit of determination. The extra hours I put in at the start were worthwhile as I utilised many of the available resources PIP has in place to enhance my learning. I can honestly say that I have learnt a vast amount during my time as a Disability Assessor – expanding my knowledge of physical and mental health conditions as well as medications and treatments. I have had the opportunity to work with a variety of individuals from diverse and at times challenging backgrounds. I am now extremely confident in my ability to complete an extensive functional assessment which looks holistically at an individual.

I have now been with PIP for seven months and am delighted I made the move."

Profile: Rachel Ainsworth


"I had been considering leaving the Ambulance Service for some time as I was finding shift work wasn't fitting into my life as well as it once did. My son was starting school and I didn't want to be working nights and weekends anymore. A friend suggested the Disability Assessor role. I thought it sounded great, with more family friendly hours and no nights or weekends and more flexibility.

I'm amazed at the support I have received within Capita PIP. It's a really happy, pleasant place to work. I love the fact that there is also plenty of scope for movement within the company.

I had five weeks training to become a Disability Assessor and then had more support once I was carrying out assessments from coaches and colleagues.

I leave the house at 7.30am to drop my son at school and then head to my first appointment for 9.15am. I then see three or four people a day and go home and write my reports.

I found it a challenge at first to work from home - it's very different than being out all day and leaving your work at home. It's important to realise that it's a new job and you need time to adjust. I ensure I keep up to date with my work and CPD helps me to manage my time well.

I really enjoy meeting so many different people and finding out about their lives. Everyone I work with is so supportive and caring and there is a real happiness to the company.

I have found my role to be really enjoyable and challenging. I have a great work life balance and spend a lot more time with my family than I did when I worked shifts. I would highly recommend this role to other people."